Your privacy matters to us. This page explains exactly what personal information bigbunny collects from Filipino players, how we use it, and the steps we take to keep it secure. Please read this policy before registering or using any part of the platform.
When you register an account on bigbunny, we collect the personal details you provide during the sign-up process, including your name, date of birth, contact number, and email address. We also collect your login credentials in encrypted form to secure access to your account. When you make a deposit or request a withdrawal, we collect transaction-related information such as the payment method used, the amount in Philippine pesos, and the date and time of the transaction. As you use the platform, we automatically collect certain technical data including your device type, browser version, IP address, and session activity logs. This technical data helps us maintain platform stability, detect suspicious activity, and improve the overall experience for Filipino players. We may also collect information you voluntarily provide when you contact our support team, such as the content of your enquiry and any supporting details you share. All information collected is limited to what is necessary for the operation of the platform and the fulfilment of our obligations to you as a registered player.
The personal information we collect is used primarily to create and manage your bigbunny account, process your deposits and withdrawals in Philippine pesos, and provide you with access to the full range of games and features on the platform. We use your contact details to send you important account-related communications, such as registration confirmations, transaction receipts, and security alerts. Your session and activity data is used to monitor platform performance, identify technical issues, and ensure that game outcomes are delivered correctly to your device. We may use aggregated, anonymised data to analyse usage patterns and improve the platform experience for all Filipino players — this analysis does not identify you personally. If you have opted in to receive promotional communications, we may use your contact details to inform you of relevant offers, updates, or new features available on the platform. We do not use your personal information for any purpose that is unrelated to the operation of the platform or our obligations under applicable Philippine regulations. You may withdraw consent for non-essential communications at any time by contacting our support team at the email address listed in the footer of this page.
bigbunny does not sell, rent, or trade your personal information to any third party for marketing or commercial purposes. We may share your data with trusted service providers who assist us in operating the platform, such as payment processors, technical infrastructure providers, and fraud detection services — all of whom are bound by strict confidentiality obligations and are only permitted to use your data for the specific purpose for which it was shared. In certain circumstances, we may be required to disclose your personal information to regulatory authorities, law enforcement agencies, or other government bodies in the Philippines if we are legally obligated to do so. We may also share data where necessary to investigate suspected fraud, enforce our Terms and Conditions, or protect the rights and safety of other players on the platform. Any third-party service providers we work with are carefully vetted and are required to maintain data protection standards consistent with our own. We will never disclose your personal information to any party outside of these defined circumstances without your explicit consent. If you have questions about how your data is shared, you are welcome to contact our support team using the details provided in the footer of this page.
We take the security of your personal information seriously and implement a range of technical and organisational measures to protect it from unauthorised access, loss, or misuse. Your account password is stored in encrypted form and is never accessible in plain text by any member of our team. All data transmitted between your device and the bigbunny platform is protected using industry-standard encryption protocols to prevent interception during transit. We restrict internal access to personal data on a need-to-know basis, ensuring that only authorised personnel can access information relevant to their specific role. Our systems are regularly monitored for vulnerabilities, and we apply security updates promptly to maintain the integrity of the platform. In the event of a data security incident that affects your personal information, we will take immediate steps to contain the issue and will notify affected players as required under applicable Philippine data protection regulations. While we work hard to protect your data, we also encourage you to take steps to secure your own account — including using a strong, unique password and never sharing your login credentials with anyone else.
As a registered player on bigbunny, you have the right to access the personal information we hold about you at any time by submitting a request to our support team. You also have the right to request corrections to any inaccurate or incomplete personal data associated with your account. If you wish to close your account and request the deletion of your personal data, you may do so by contacting us directly — subject to any legal or regulatory obligations that require us to retain certain records for a specified period. You have the right to withdraw consent for any non-essential data processing activities, such as receiving promotional communications, without affecting your ability to continue using the platform. If you believe that your data has been processed in a manner that is inconsistent with this Privacy Policy or applicable Philippine law, you have the right to raise a complaint with the relevant data protection authority. We are committed to responding to all data-related requests promptly and transparently, and we will always aim to resolve any concerns you raise in a fair and timely manner. For any privacy-related enquiries, please use the contact details provided in the footer of this page.
bigbunny reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, platform features, or applicable Philippine regulations. When we make changes, the revised policy will be published on this page with an updated effective date, and continued use of the platform after the update constitutes your acceptance of the revised terms. We encourage all players to review this page periodically so that you remain informed about how your personal information is being handled. If any changes are material — meaning they significantly affect your rights or the way we process your data — we will make reasonable efforts to notify you through the platform before the changes take effect. The most current version of this Privacy Policy will always be accessible through the footer link on every page of the bigbunny platform. If you have any questions about a specific change or about this policy in general, please do not hesitate to reach out to our support team using the contact details in the footer below.
Quick answers to what Filipino players most often ask about data and privacy on bigbunny.
Our support team is here to help. You can also review our full Terms and Conditions or visit the FAQ page for more information about how bigbunny works for Filipino players.